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All GenTech
parts are covered with a 1 year Limit parts warranty unless
specified otherwise on special items. This coverage starts the
day the item is shipped from our warehouse.
Barebone
Notebook
Warranty
If components such as CPU, RAM, HD, Optical Drive
etc.(excluded latptop itself) is DOA (Dead on Arrival) within
first 30 day, GenTech will send out replacement components
by UPS Next Day Air at our cost when we receive the defective
components, customers must call/email our tech support to
troubleshoot.
Please
note, batteries has 1 year warranty only, extended warranty does
not cover batteries.
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Any product
that needs to be returned to GenTech for any reason, Customers must call GenTech at
1-626-915-5008 or e-mail to service@gentechpc.com
to obtain an RMA (Return Merchandise
Authorization) number, RMA numbers are valid for seven (7) days
only. Any product returned missing an RMA number on the
outside of the package or with an RMA number over seven (7) days
old will be refuse. It is necessary that you return
products promptly. Special-order items cannot be refunded.
For
Notebooks:
All notebooks can be return for
refund with 10% restocking fee:
- Original shipping and handling (Includes Free
Shipping)/Microsoft Windows Operating System is
non-refundable.
- Refunds must be request within 15 days from the date product
was shipped. We do not
accept refunds after 15 days from the date product
was shipped.
- $25 will be deduct from refund If product was shipped with
free shipping.
- We
must receive the product within 7 days from the date RMA number
was issued, if we receive the product after 7 days there will be
no refund available.
- Notebook send back for refund must be in 100% perfect
condition, We will not issue refund if we found the notebook has
any physical damage.
For Parts:
GenTech offers
a thirty-day money back with 15%
restocking fee
on its parts. Original Shipping/Free Shipping and opened
software is non refundable under this 30 days money back. If
there is a shortage of components in the returned merchandise,
the value of such components will be deducted from the credit to
the customer. After 30 days there will be no refund available.
Non-Refundable
Products: Products listed as "Non-Refundable, exchange for
same product only" can not be refund.
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- Use original manufacturer's packaging
- All returns must be completed with all manuals, cables,
warranty cards, static bags, just as you received it. If the
product is not returned in its entirety, a fee will be
charged for missing items.
- All returns must have an RMA number clearly referenced on
shipping label (a copy of the invoice must be included).
- To obtain a RMA number, please call our Service Department
at 1-626-915-5008 or E-Mail to service@gentechpc.com with the following: Invoice number,
serial number, and problem description.
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- Any product on which the serial number has been modified
or removed.
- Damage or malfunction resulting from accident, misuse,
power surge, fire, water, or other acts of nature, product
modification, or failure to follow instructions supplied
with the product.
- The alleged condition is a result of neglect, unauthorized
or improper alternations, repairs, improper care, accidents,
disaster, weather or transportation.
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- Customer will need to issue a purchase order, use a credit
card, or agree to pay by COD cash to entitle a cross
shipment.
- Customer will need to return the defective parts for credit
within seven days after the RMA issuance date.
- GenTech Computer does not cross ship RMA merchandise after
thirty days.
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Any
discrepancy and wrong items should be reported to the RMA
department within seven working days. For shipping damages,
customers should notify the carrier immediately and ask for the
issuance of a damage report.
Notes:
(For Parts & Peripherals Only) CPU, MEMORY, CASES ARE
WARRANTED FOR 30 DAYS ONLY.
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