^{All GenTech parts are covered with a 1 year Limit parts warranty unless specified otherwise on special items. This coverage starts the day the item is shipped from our warehouse.}

^{Barebone Notebook Warranty
   If components such as CPU, RAM, HD, Optical Drive etc.(excluded latptop itself) is DOA (Dead on Arrival) within first 30 day, GenTech will send out replacement components by UPS Next Day Air at our cost when we receive the defective components, customers must call/email our tech support to troubleshoot.  
  Please note, batteries has 1 year warranty only, extended warranty does not cover batteries.}   

^{Any product that needs to be returned to GenTech for any reason, Customers must call GenTech at 1-626-915-5008 or e-mail to service@gentechpc.com to obtain an RMA (Return Merchandise Authorization) number, RMA numbers are valid for seven (7) days only.  Any product returned missing an RMA number on the outside of the package or with an RMA number over seven (7) days old will be refuse.  It is necessary that you return products promptly.  Special-order items cannot be refunded.}

<sup>For Notebooks:
  All notebooks can be return for refund with 10% restocking fee:
- Original shipping and handling (Includes Free Shipping)/Microsoft Windows   Operating System is non-refundable. 

- Refunds must be request within 15 days from the date product was shipped. We do not accept refunds after 15 days from the date product was shipped. 

- $25 will be deduct from refund If product was shipped with free shipping. 

-  We must receive the product within 7 days from the date RMA number was issued, if we receive the product after 7 days there will be no refund available.

- Notebook send back for refund must be in 100% perfect condition, We will not issue refund if we found the notebook has any physical damage.</sup>

^{For Parts:
GenTech offers a thirty-day money back with 15% restocking fee on its parts.  Original Shipping/Free Shipping and opened software is non refundable under this 30 days money back. If there is a shortage of components in the returned merchandise, the value of such components will be deducted from the credit to the customer. After 30 days there will be no refund available.}

^{Non-Refundable Products: Products listed as "Non-Refundable, exchange for same product only" can not be refund.}

^.

• Use original manufacturer's packaging
• All returns must be completed with all manuals, cables, warranty cards, static bags, just as you received it. If the product is not returned in its entirety, a fee will be charged for missing items.
• All returns must have an RMA number clearly referenced on shipping label (a copy of the invoice must be included).
• To obtain a RMA number, please call our Service Department at 1-626-915-5008 or E-Mail to service@gentechpc.com with the following:  Invoice number, serial number, and problem description.

1. Any product on which the serial number has been modified or removed.
2. Damage or malfunction resulting from accident, misuse, power surge, fire, water, or other acts of nature, product modification, or failure to follow instructions supplied with the product.
3. The alleged condition is a result of neglect, unauthorized or improper alternations, repairs, improper care, accidents, disaster, weather or transportation.

• Customer will need to issue a purchase order, use a credit card, or agree to pay by COD cash to entitle a cross shipment.
• Customer will need to return the defective parts for credit within seven days after the RMA issuance date.
• GenTech Computer does not cross ship RMA merchandise after thirty days.

^{Any discrepancy and wrong items should be reported to the RMA department within seven working days. For shipping damages, customers should notify the carrier immediately and ask for the issuance of a damage report.
Notes: (For Parts & Peripherals Only) CPU, MEMORY, CASES ARE WARRANTED FOR 30 DAYS ONLY.}